In-Store Returns: Items purchased in store must be returned to the store within 14 days. For a refund to your original form of payment, returns must be made within 7 days. After 7 days, your return is eligible for store credit only. Returns will not be accepted after 14 days. (Please do not mail in-store purchases back to the shop -- August Moon Co. is not responsible for any lost/stolen/unaccounted for items if mailed).
Online Returns: All online returns must be pre-approved by August Moon Co. Please reach out to firstname.lastname@example.org within 5 days of the package's delivery to request a return, and put "Return Order# _____" in the subject line and let us know which item(s) you would like to return. Once the return is 'authorized', the item must be shipped back within 5 days of authorization. The buyer is responsible for return shipping costs, and Return packages must be insured. If the item is not returned in its original condition, the buyer is responsible for any loss in value, or the return may be refused entirely. You may also return online purchases in store, if you are local. For online orders, a store credit will be issued upon receipt of returned item.
The following items cannot be returned or exchanged
Custom or personalized jewelry orders.
Items on sale.
August Moon Co. Jewelry Orders Processing time: While some jewelry items may be readily available to ship immediately, most are Made To Order. Regardless, your order will be ready to ship within 1-5 business days of purchase date, unless otherwise stated.
Shipping: We currently ship domestically via USPS and UPS. For Standard 2-9 Day Shipping, a flat rate of $4 is charged at checkout. For 2-3 Priority Shipping, a flat rate of $7 is charged at checkout. We offer Free Standard Shipping for Orders over $99. No coupon code necessary. Other shipping carriers may be requested, and any up-charges would be reflected in buyer's shipping costs.
Tracking information will be provided. Delivery dates are estimates provided by the Shipping Carriers, therefore August Moon Co. cannot guarantee delivery dates and is not responsible for any delays or missing packages.
How to Care for your August Moon Co. Jewelry August Moon Co. Jewelry is delicate and handmade. We use 14k Gold-Filled Chain + Hardware (clasps, jump rings, etc.), and 14k Gold-Plated Bezels + Pendants, unless otherwise stated. The Gold-Plating over Brass may naturally fade or patina over time, but the jewelry still maintains its aesthetic in our eyes. To extend the life of your jewelry, follow these tips:
Polish gently with jewelry cloth if chain or bezel darkens. No chemicals!
Avoid wearing in water or shower.
Keep in safe storage - try not tangle or leave at the bottom of your purse.
A note on Magnetic Clasps: The magnetic clasps are incredibly strong! To unfasten, be sure to pull apart by grasping the two ends of the magnetic clasp. Try to avoid pulling the clasp apart by yanking on either end of the chain, as the chain is delicate and this is a handmade product. Yanking on the chain will stretch the links and wear out the chain faster, and August Moon Co. may not replace stretched chains.
1-Year Warranty In the odd circumstance that your item breaks or its construction becomes loose on its own, please contact me within 1 year of purchase date. Must provide proof of purchase. Depending on the situation and availability of materials, I may fix or replace your item, free of charge.
Feel free to contact me with any questions or concerns. I will gladly work with you to figure out the best solution!