Online Returns:
All online returns must be pre-approved by August Moon Co. Please reach out to shopaugustmoon.co@gmail.com within 7 days of the package's delivery to request a return: please put "Return Order# _____" in the subject line, and let us know which item(s) you would like to return. Once the return is 'authorized', the item must be shipped back within 3 days of authorization. The buyer is responsible for return shipping costs, and Return Packages must be insured Priority Mail. (If you choose not to insure your package and the package gets lost/damaged, August Moon Co. will not be able to issue a full refund). If the item is not returned in its original condition within the timeframe noted above, the buyer is responsible for any loss in value or the return may be refused entirely. For all online orders, a Store Credit will be issued upon receipt of returned item. Store Credit must be used within 90 days of issue date. You may also return online purchases in store within 7 days, if you are local.
The following items cannot be returned or exchanged
In-Store Returns:
All returns must be made within 14 days of purchase for Store Credit only. Items you wish to return must be in their original, unwashed & unaltered condition with tags attached. Proof of purchase must be present. We reserve the right to refuse returns that do not match these conditions. Discounted items & Wellness products are always final sale.
Returns and Exchanges will not be accepted after 14 days. This is a hard deadline. If you have any questions or concerns about a return, please reach out within the 14 day window. Inquires or requests made after the 14 day window may not be reviewed or considered.
(Please do not mail in-store purchases back to the shop -- August Moon Co. is not responsible for any lost/stolen/unaccounted for items if mailed).
August Moon Co. Jewelry Orders
Processing time:
While some jewelry items may be readily available to ship immediately, most are Made To Order. Regardless, your order will be ready to ship within 1-5 business days of purchase date, unless otherwise stated.
Shipping:
We currently ship domestically via USPS and UPS. For Standard 2-9 Day Shipping, a flat rate of $4 is charged at checkout. For 2-3 Priority Shipping, a flat rate of $9 is charged at checkout.
Tracking information will be provided. Delivery dates are estimates provided by the Shipping Carriers, therefore August Moon Co. cannot guarantee delivery dates and is not responsible for any delays or missing packages.
How to Care for your August Moon Co. Jewelry
August Moon Co. Jewelry is delicate and handmade. We use 14k Gold-Filled Chain + Hardware (clasps, jump rings, etc.), and 14k Gold-Plated Bezels + Pendants, unless otherwise stated. The Gold-Plating over Brass may naturally fade or patina over time, but the jewelry still maintains its aesthetic in our eyes. To extend the life of your jewelry, follow these tips:
A note on Magnetic Clasps:
The magnetic clasps are incredibly strong! To unfasten, be sure to pull apart by grasping the two ends of the magnetic clasp. Try to avoid pulling the clasp apart by yanking on either end of the chain, as the chain is delicate and this is a handmade product. Yanking on the chain will stretch the links and wear out the chain faster, and August Moon Co. may not replace stretched chains.
1-Year Warranty
In the odd circumstance that your jewelry item breaks or its construction becomes loose on its own, please contact me within 1 year of purchase date. Must provide proof of purchase. Depending on the situation and availability of materials, I may fix or replace your item, free of charge.
Feel free to contact me with any questions or concerns. I will gladly work with you to figure out the best solution!
All online returns must be pre-approved by August Moon Co. Please reach out to shopaugustmoon.co@gmail.com within 7 days of the package's delivery to request a return: please put "Return Order# _____" in the subject line, and let us know which item(s) you would like to return. Once the return is 'authorized', the item must be shipped back within 3 days of authorization. The buyer is responsible for return shipping costs, and Return Packages must be insured Priority Mail. (If you choose not to insure your package and the package gets lost/damaged, August Moon Co. will not be able to issue a full refund). If the item is not returned in its original condition within the timeframe noted above, the buyer is responsible for any loss in value or the return may be refused entirely. For all online orders, a Store Credit will be issued upon receipt of returned item. Store Credit must be used within 90 days of issue date. You may also return online purchases in store within 7 days, if you are local.
The following items cannot be returned or exchanged
- Custom or personalized jewelry orders.
- Items on sale or purchased at a discount.
In-Store Returns:
All returns must be made within 14 days of purchase for Store Credit only. Items you wish to return must be in their original, unwashed & unaltered condition with tags attached. Proof of purchase must be present. We reserve the right to refuse returns that do not match these conditions. Discounted items & Wellness products are always final sale.
Returns and Exchanges will not be accepted after 14 days. This is a hard deadline. If you have any questions or concerns about a return, please reach out within the 14 day window. Inquires or requests made after the 14 day window may not be reviewed or considered.
(Please do not mail in-store purchases back to the shop -- August Moon Co. is not responsible for any lost/stolen/unaccounted for items if mailed).
August Moon Co. Jewelry Orders
Processing time:
While some jewelry items may be readily available to ship immediately, most are Made To Order. Regardless, your order will be ready to ship within 1-5 business days of purchase date, unless otherwise stated.
Shipping:
We currently ship domestically via USPS and UPS. For Standard 2-9 Day Shipping, a flat rate of $4 is charged at checkout. For 2-3 Priority Shipping, a flat rate of $9 is charged at checkout.
Tracking information will be provided. Delivery dates are estimates provided by the Shipping Carriers, therefore August Moon Co. cannot guarantee delivery dates and is not responsible for any delays or missing packages.
How to Care for your August Moon Co. Jewelry
August Moon Co. Jewelry is delicate and handmade. We use 14k Gold-Filled Chain + Hardware (clasps, jump rings, etc.), and 14k Gold-Plated Bezels + Pendants, unless otherwise stated. The Gold-Plating over Brass may naturally fade or patina over time, but the jewelry still maintains its aesthetic in our eyes. To extend the life of your jewelry, follow these tips:
- Polish gently with jewelry cloth if chain or bezel darkens. No chemicals!
- Avoid wearing in water or shower.
- Keep in safe storage - try not tangle or leave at the bottom of your purse.
A note on Magnetic Clasps:
The magnetic clasps are incredibly strong! To unfasten, be sure to pull apart by grasping the two ends of the magnetic clasp. Try to avoid pulling the clasp apart by yanking on either end of the chain, as the chain is delicate and this is a handmade product. Yanking on the chain will stretch the links and wear out the chain faster, and August Moon Co. may not replace stretched chains.
1-Year Warranty
In the odd circumstance that your jewelry item breaks or its construction becomes loose on its own, please contact me within 1 year of purchase date. Must provide proof of purchase. Depending on the situation and availability of materials, I may fix or replace your item, free of charge.
Feel free to contact me with any questions or concerns. I will gladly work with you to figure out the best solution!