SHOP POLICIES
All returned merchandise is for Store Credit Only. The following items cannot be returned or exchanged:
- Undergarments and Wellness products.
- Items on Sale or purchased at a discount.
- Worn, washed, or altered items. Original tickets should be attached.
Online Returns:
All online returns must be pre-approved by August Moon. Please reach out to [email protected] within 7 days of the package's delivery to request a return. Please include the Order# and the item you would like to return in your message. Once the return is approved, the item must be shipped back within 7 days of authorization. The buyer is responsible for return shipping costs, and Return Packages must be insured Priority Mail. (If you choose not to insure your package and the package gets lost/damaged, August Moon will not be able to issue store credit). Additionally, if the item is not returned in its original condition within the timeframe noted above, the buyer is responsible for any loss in value. For all online orders, a Store Credit will be issued via email upon receipt of returned goods. If you are local, you may also return online purchases to the store within 10 days the package's delivery.
Repeated Online Returns may be subject to a Restock Fee.
Repeated Online Returns may be subject to a Restock Fee.
In-Store Returns:
For purchases made in store, all returns or exchanges must be made within 14 days of purchase for Store Credit only. Items you wish to return must be in their original, unwashed & unaltered condition with tags attached. Proof of purchase must be present. We reserve the right to refuse returns that do not match these conditions. Wellness products, Undergarments, and Discounted items are always final sale.
Returns and Exchanges will not be accepted after 14 days. This is a hard deadline. If you have any questions or concerns about a return, please reach out within the 14 day window. Inquires or requests made after the 14 day window may not be reviewed or considered.
Returns and Exchanges will not be accepted after 14 days. This is a hard deadline. If you have any questions or concerns about a return, please reach out within the 14 day window. Inquires or requests made after the 14 day window may not be reviewed or considered.
In-Store Pickups:
Our In-Store Return Policy above also applies to In-Store Pick-Up transactions. Please note the 14-day window begins the day you make your purchase, not the day you pick up your items.
Please do not mail in-store purchases back to the shop without authorization - August Moon Co. is not responsible for any lost/stolen/unaccounted items if mailed.
Please do not mail in-store purchases back to the shop without authorization - August Moon Co. is not responsible for any lost/stolen/unaccounted items if mailed.